Shipping policy
Order Processing & Dispatch
We handle order preparation and dispatch within 1–5 business days after payment confirmation. Our standardized fulfillment process reduces customer waiting time, ensuring all fresh seafood goods are delivered in a timely and fresh condition.
International Shipping & Delivery Time
Our standard international delivery takes approximately 7–14 days to reach most global destinations. Delivery timelines are estimated references and may vary based on destination locations and local customs clearance efficiency. You can select the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page before payment completion, with no hidden fees or undisclosed additional charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes assessed by local customs authorities. All related fees and taxes are the sole responsibility of the order recipient. We recommend checking your local import regulations prior to placing an order to avoid unexpected extra costs.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially designed for seafood transportation, effectively preventing damage and leakage while preserving product freshness during transit. Optional shipping insurance is available at checkout for high-value orders to offer extra protection and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you notice any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our support team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate after-sales solutions accordingly.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: contact@frmatech.shop or phone: +64 27 684 9201.
Thank you for choosing FRASER MACKAY! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.